Volkswagen Showroom Retail Manager

As Retail Manager, you will be responsible for leading and managing our Sales Executives, structuring and stacking deals, maximising every sales opportunity and ensuring we consistently deliver an outstanding customer experience. This is a hands-on role within a fast-paced, target-driven environment. You will be expected to lead from the front, set high standards and help the team achieve its volume, profit, finance and customer satisfaction objectives. This opportunity would suit either a successful automotive Sales Executive with the hunger and ability to take the next step into management, or an experienced Sales Manager looking to join a high-volume brand with an exciting new-product pipeline and excellent earning potential.

• Leading, motivating and developing the sales team
• Managing the day-to-day performance of our Sales Executives
• Structuring and stacking deals effectively and compliantly
• Coaching the team to improve conversion, profitability and overall performance
• Driving the department towards its volume, profit, finance and customer satisfaction targets
• Managing showroom activity, enquiries and customer follow-up
• Ensuring every customer receives an excellent experience from first enquiry through to handover
• Resolving customer concerns professionally and promptly
• Maintaining high standards of process, presentation and compliance
• Working closely with the senior management team to achieve the dealership’s objectives
• Creating a positive, competitive and accountable sales environment

• A strong and successful background in automotive sales
• Experience as a Sales Manager, Retail Manager or Business Manager, or the ambition and ability to step up from a high-performing Sales Executive position
• The confidence to lead, motivate and hold a team accountable
• Strong commercial awareness and deal-stacking skills
• A genuine drive to succeed in a target-based environment
• Excellent organisation, communication and customer-service skills
• The ability to remain calm and make good decisions in a fast-paced dealership
• A full UK driving licence

• Excellent earning potential
• First-class training and development, including Parkway training and Volkswagen UK accreditation
• Up to 28 days’ holiday plus bank holidays
• Long Service Holiday Reward: an additional day of annual leave for every two years of service
• Company car through our heavily subsidised new-car scheme — a brand-new Volkswagen every six months, with the opportunity for family access too
• Company pension
• Employee discount
• Free parking
• Referral programme
• Genuine opportunities for further career progression within Parkway